Store Account & Registering

Payments

Shipping

Exchange & Returns

Products/Ordering


Store Account & Registering

How do I make a store user account?

If you are a new customer to the Thespian Shop, please create a store account by clicking Register in the upper right-hand corner. Complete all fields of information and select Create Account.

Payments

What type of payment methods do you accept?

We currently accept credit card payments and Purchase Orders (for School Authorized Purchases). Acceptable credit cards are Visa, MasterCard and American Express.

How do I pay with a school Purchase Order/PO?

Choose the PO payment method offered during the Billing/Payment step of checkout. Notate your Purchase Order number in the text box that will appear once selecting this payment method. A hard copy of the PO is not required once the order has been placed.

An invoice will be automatically emailed to the Billing contact information submitted with the order, 5-10 business days after the order’s shipment/delivery. Please withhold from sending payment prior to receiving your order’s official invoice.

Once you have received your invoice, please use the information below for payment remittance:

EdTA Store/Centricity
11790 Sunrise Valley Dr t100
Reston, VA 20191

Why do I see multiple statements/charges on my credit card?

A charge attempt is made every time credit card information is entered into the required payment fields. A successful charge will only be processed once the order has been successfully submitted. Any charge attempt that does not result in complete order placement is an unsuccessful charge and will appear as Pending on your credit card statement. Depending on your bank or financial institution, pending charges may take several business days to be removed from your bank account.

Shipping

What kinds of shipping methods are offered, and how are charges determined?

The Thespian Shop is pleased to offer free UPS Ground shipping for all orders over $50.00. For orders under $50.00, a flat UPS Ground shipping rate of $12.00 will apply. Expedited shipping methods are offered at an additional charge, which is determined by the shipping address entered for the order. Please note that UPS does not ship to P.O. boxes.

How long will it take to receive my order?

Once successfully placed, orders will be processed and fulfilled within 2 business days (Monday-Friday), and then shipped per your requested shipping method. Please note that processing time and shipping time are separate.

Current UPS transit times from our New York facility are depicted on the US map image below for your convenience.

Click here to view map.

How do I track my order?

Tracking information will be emailed to you once your order has been shipped. The standard method of shipment is UPS ground. Please note UPS does not ship to PO boxes.

What if I do not receive my order confirmation?

Order confirmations may take up to 15 minutes to arrive in your email. Please check your spam filter to ensure your confirmation did not end up sorted there. You may also log in to your store account and double-check your shopping cart to ensure there are no remaining items left. If you experience any further issues, concerns, or cannot locate your order confirmation, please contact us at edtainventory@centricitynow.com.

How do I check my order history?

You may check your order history by logging into the store and clicking on your name in the right-hand corner of the store. Your account dashboard will be displayed with a link for your order history.

Exchange & Returns

How do I return/exchange an order that was processed incorrectly?

If your order was processed incorrectly, please contact us at edtainventory@centricitynow.com or call at 888-557-8761 and we can correct your order with no additional cost to you.

What is your return/refund policy?

The Thespian Shop offers a 30-day return/exchange policy. The merchandise must be in new condition with the original packaging. There is a 15% restocking fee associated with all returned items. You are responsible for the costs associated with shipping the items back to our facility and must provide us with the tracking number for your returning package, so we may confirm the delivery of the items back to our facility. Once the items are received back to our facility, a credit will be issued. All returns/exchanges are required to be processed through contact with our Customer Service directly. Please contact us at edtainventory@centricitynow.com for a specific Return Authorization number and catered return instructions. We are not responsible for unauthorized returns/exchanges.

How do I exchange an item?

Contact our Customer Service at edtainventory@centricitynow.com or call 888-557-8761 with your order/item information, to obtain catered exchange instructions and an Exchange Authorization number. You are responsible for the costs associated with shipping the items back to our facility for exchange. You must provide us with the tracking number for your returning package so we may confirm the delivery of the items back to our warehouse. Once we receive the items and confirm the re-sellable condition, we will process an order for the item you would like to receive in exchange. All exchanges must be of equal or lesser value.

Products/Ordering

Can I cancel an order after it has been placed?

We cannot guarantee order changes or cancellations once an order has been submitted. Please double check your shopping cart to ensure all items are included and correct before submitting them. If you have any questions or concerns about your order, please contact Customer Service at edtainventory@centricitynow.com or call 888-557-8761.