How do I make a store user account?

If you are a new customer to the Thespian Shop, please create a store account by clicking Register in the upper right-hand corner. Complete all fields of information and select Create Account.

Payments

We offer either of the following payment options: Credit Card or Purchase Order (must be a School/District Authorized Purchase Order). To have your purchase order validated and your permissions updated, please provide your purchase order via chat (web widget below on right) or email.

If you need to pay by PO. Please contact customer service at 888-557-8761 to validate your school and they will add your email to the approved PO list so you can place your order. Please have your School Authorized PO available to email.

A charge attempt is made every time credit card information is entered into the required payment fields. A successful charge will only be processed once the order has been successfully submitted. Any charge attempt that does not result in complete order placement is an unsuccessful charge and will appear as Pending on your credit card statement. Depending on your bank or financial institution, pending charges may take several business days to be removed from your bank account.

Shipping

The Thespian Shop is pleased to offer free UPS Ground shipping for all orders over $50.00. For orders under $50.00, a flat UPS Ground shipping rate of $12.00 will apply. Expedited shipping methods are offered at an additional charge, which is determined by the shipping address entered for the order. Please note that UPS does not ship to P.O. boxes.

Once successfully placed, orders will be processed and fulfilled within 2 business days (Monday-Friday), and then shipped per your requested shipping method. Please note that processing time and shipping time are separate.

Current UPS transit times from our New York facility are depicted on the US map image below for your convenience.

Tracking information will be emailed to you once your order has been shipped. The standard method of shipment is UPS Ground. Please note UPS does not ship to PO boxes.

Order confirmations may take up to 15 minutes to arrive in your email. Please check your spam filter to ensure your confirmation did not end up sorted there. You may also log in to your store account and double-check your shopping cart to ensure there are no remaining items left. If you experience any further issues, or concerns, or cannot locate your order confirmation, please contact us at edtainventory@centricitynow.com.

You may check your order history by logging into the store and clicking on your name in the right-hand corner of the store. Your account dashboard will be displayed with a link to your order history.

If you have tracked your order and it states that a delivery has been made, but the package may have been misdelivered or lost, you must initiate contact with us within 14 Business Days and file an appropriate claim. Anything over 14 Business Days will not be able to be refunded, reshipped, or replaced and a new order will need to be submitted.

If your package’s estimated delivery states: "The delivery date will be provided as soon as possible", please contact our customer service team. We will reach out to UPS to have your order located and delivered. Please allow 7-10 business days for UPS to either locate and deliver your order or for UPS to accept our claim. If our claim for a lost package has been approved, we will submit a replacement order with our warehouse. Please note we cannot submit a lost package order with our warehouse before UPS confirms the package is lost.

Exchange & Returns

If your order was processed incorrectly, please contact us at edtainventory@centricitynow.com or call 888-557-8761 and we can correct your order at no additional cost to you.

The Thespian Shop offers a 30-day return/exchange policy. The merchandise must be in new condition with the original packaging. There is a 15% restocking fee associated with all returned items. You are responsible for the costs associated with shipping the items back to our facility and must provide us with the tracking number for your returning package, so we may confirm the delivery of the items back to our facility. Once the items are received back to our facility, a credit will be issued. All returns/exchanges are required to be processed through contact with our Customer Service directly. Please contact us at edtainventory@centricitynow.com for a specific Return Authorization number and catered return instructions. We are not responsible for unauthorized returns/exchanges.

PRODUCT POLICY UPDATE: All EdTA Products with the Discontinued Logo are Final Sale and Cannot be Returned and/or Exchanged. We appreciate your patience as we transition to updated merchandise with the New Branding.

Contact our Customer Service at edtainventory@centricitynow.com or call 888-557-8761 with your order/item information, to obtain catered exchange instructions and an Exchange Authorization number. You are responsible for the costs associated with shipping the items back to our facility for exchange. You must provide us with the tracking number for your returning package so we may confirm the delivery of the items back to our warehouse. Once we receive the items and confirm the re-sellable condition, we will process an order for the item you would like to receive in exchange. All exchanges must be of equal or lesser value.

Products/Ordering