How do I make a store user account?

If you are a new customer to the Thespian Shop, please create a store account by clicking Register in the upper right-hand corner. Complete all fields of information and select Create Account.

Payments

We offer either of the following payment options: Credit Card.

A charge attempt is made every time credit card information is entered into the required payment fields. A successful charge will only be processed once the order has been successfully submitted. Any charge attempt that does not result in complete order placement is an unsuccessful charge and will appear as Pending on your credit card statement. Depending on your bank or financial institution, pending charges may take several business days to be removed from your bank account.

Shipping

The Thespian Shop is pleased to offer free UPS Ground shipping for all orders over $50.00. For orders under $50.00, a flat UPS Ground shipping rate of $12.00 will apply. Expedited shipping methods are offered at an additional charge, which is determined by the shipping address entered for the order. Please note that UPS does not ship to P.O. boxes.

Once successfully placed, orders will be processed and fulfilled within 2 business days (Monday-Friday), and then shipped per your requested shipping method. Please note that processing time and shipping time are separate.

Current UPS transit times from our New York facility are depicted on the US map image below for your convenience.

Tracking information will be emailed to you once your order has been shipped. The standard method of shipment is UPS Ground. Please note UPS does not ship to PO boxes.

Order confirmations may take up to 15 minutes to arrive in your email. Please check your spam filter to ensure your confirmation did not end up sorted there. You may also log in to your store account and double-check your shopping cart to ensure there are no remaining items left. If you experience any further issues, or concerns, or cannot locate your order confirmation, please contact us at edtainventory@centricitynow.com.

You may check your order history by logging into the store and clicking on your name in the right-hand corner of the store. Your account dashboard will be displayed with a link to your order history.

If you have tracked your order and it states that a delivery has been made, but the package may have been misdelivered or lost, you must initiate contact with us within 14 Business Days and file an appropriate claim. Anything over 14 Business Days will not be able to be refunded, reshipped, or replaced and a new order will need to be submitted.

If your package’s estimated delivery states: "The delivery date will be provided as soon as possible", please contact our customer service team. We will reach out to UPS to have your order located and delivered. Please allow 7-10 business days for UPS to either locate and deliver your order or for UPS to accept our claim. If our claim for a lost package has been approved, we will submit a replacement order with our warehouse. Please note we cannot submit a lost package order with our warehouse before UPS confirms the package is lost.

Products/Ordering